General Terms and Conditions

Dear student: welcome to English Place. We are delighted to accompany you on your learning journey towards progress and excellence. As part of our commitment to a professional, well-run training experience, we would like to share the general terms and conditions and their attachments with you.

1. Commitment to attendance and participation

Trainees must attend on the platform, pay attention during the explanation and take an active part in activities.
Recording false attendance in any form is prohibited and is a breach of the expected trainee conduct.
Attendance must not fall below 80% of the total course hours.
If absence reaches 20%, management may remove the trainee and record a fail, with no financial compensation.

2. Assignments and assessments

Trainees must complete assignments on time, without delay and without relying on help from others.
Neglecting academic tasks harms academic progress and is a breach of the course requirements.
Daily exercises and weekly tests must be completed regularly to get the full benefit of the programme.

3. Access to content

Each trainee is given a personal account holding the lesson links, assignments and attachments for the course.
After the programme ends, trainees can return to the account for 360 days to review and keep benefiting from the learning materials.

4. Deferral or changes to enrolment

A request to change level can be submitted within 30 days of the course start.
The course may be postponed to a later date within 90 days of its original start, provided the request is made at least 7 days before the course begins.

5. Support and communication

The centre has a dedicated technical support team to serve you, answer your questions and receive feedback, complaints or suggestions so you get the most out of our programmes.

Important cautions

Trainees may not claim any of the following

Use of the Golden Guarantee (refund) before completing the course.
Any refund more than two weeks after the last scheduled content was added to the course plan.
Individual re-teaching of lessons in the event of absence.
A refund of any amount paid in the event of withdrawal or deferral.
Exemption from Tabby or Tamara instalments on withdrawal or deferral.
Any justification or intercession where conduct violations are recorded; the centre reserves the right to take appropriate legal action.

Refund policy (the Golden Guarantee)

Trainees may claim a refund when all of the following conditions are met

Actual attendance of no less than 80% of the live sessions.
Completing the daily exercises after every lecture.
Completing the weekly tests at the end of each week.
Trainees on adult English courses must be at least 7 years old; enrolments below that age are not eligible for the Golden Guarantee.
No conduct violations, negligence, unexcused absence or weak commitment.
Refund requests are processed within 14 days of the approval date.
Claims must be submitted within two weeks of the last scheduled content being added to the course plan.

Exchange policy

Subscribers may request a course exchange during the first week of the course only, and the new course must be of equal or lower value.

If the transfer is to a higher-value course, the student pays the difference in fees. If it is to a lower-value course, the difference is added as credit to the student's account and is not refundable.

A course exchange can be requested through the following channels: