Who we are and how to contact us?
We recognize the privacy interests of children and encourage parents and guardians to take an active role in their children’s online activities and interests.
- Children under 13 (or under 16 in the European Economic Area) should not use the Services.
- We do not knowingly collect personal information from children under through the Site or App.
- If we learn that we have collected personal data from a child under those ages, we will take reasonable steps to delete it.
- If you become aware that your child has provided us with personal information through the Site or App without your consent, please contact us at email@example.com, we will take steps to remove that information and terminate the applicable account.
Why we collect information about you
We collect certain data from you directly, like information you enter yourself, data about your participation in courses, and data from third-party platforms you connect with English Place Academy. We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using.
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience better and easier.
Information We Collect About Site Visitors
We automatically gather certain information about our Site traffic and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
Cookies are small text files stored by your browser as you browse the internet. They can be used to collect, store, and share data about your activities across websites, including on English Place Academy. Cookies also allow us to remember things about your visits to English Place Academy, like your preferred language, and to make the site easier to use. We use both session cookies, which expire after a short time or when you close your browser, and persistent cookies, which remain stored in your browser for a set period.
We use session cookies to identify you during a single browsing session, like when you log into English Place Academy. We use persistent cookies where we need to identify you over a longer period, like when you request that we keep you signed in.
- Authentication and security
- Analytics and research
- Personalized content
If you reject cookies in your browser settings, you may still use our Site, but your ability to use some areas of our Site may be limited.
Information We Collect from Registered Users of the Site and App
To use certain features (like enrolling in a course), you need to create a user account. When you create or update your account, we will collect the following information from you (“Personal Data”):
- Your Name
- Your email address
- Your year of birth
- The highest level of education attained
- Country of residence / origin
- Phone numbers
- Social media accounts (if you log in / register using social media, specifically Facebook or Google)
Note: Gender information is essential for joining gender-based learning activities; like private discussion groups, webinars, etc.
You can also choose to provide profile information like a photo, headline, website link, social media profiles, or other data. Your Profile Data will be publicly viewable by others.
We utilize Google Analytics, which uses log files and cookies (see above) to track certain information about visitors to the Site in the aggregate. This service captures usage and volume statistics to allow us to analyze usage of our Site. You can get more information about how Google Analytics collects information at http://www.google.com/analytics/.
When you enroll in and take courses, we collect certain data including but not limited to:
- Records of your visits to English Place Academy and interaction with the educational content, such as pages, videos, reviews, posts, comments, and any other interactions you make on discussion forums.
- Details of the scores you earned on the assessments you make at English Place Academy.
- Records of teachers setting up virtual classrooms on English Place Academy.
Recording of Sessions
- Virtual classrooms, which is a part of our language education courses is recorded.
- We do not record One-to-one private sessions.
When you use the App, we will collect non-personally identifiable information about the device you use to access the App, including:
- the device type
- operating system and mobile carrier,
- language used by the device, and
- time zone used by the device.
If you make purchases, we collect certain data about your purchase (such as your name and zip code) as necessary to process your order.
- You can pay through a third party payment system (for example, PayPal , Hyper pay) and you can also pay within bank transfer.
- You must provide certain payment and billing data directly to our payment processing partners, including your name, credit card information, billing address, and zip code.
- For security, English Place Academy does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.
- All uses of billing and payment information are governed by the respective policies of those third parties.
If you choose to leave us feedback, we will collect the information you send us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as e-mails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site and App, we may collect such information into a file specific to you.
Communication from Us, the App, or the Site
Special Offers and Updates
We may occasionally send you information on products, services, special deals, and promotions, using the e-mail address provided to us by you during registration. To the extent we send you commercial e-mails regarding third party marketing or promotional materials, we will give you the ability to opt-out of receiving such e-mails in accordance with applicable law. We will not provide your personally identifiable information to third parties for their own marketing purposes without your consent.
You may receive notifications from English Place Academy through the Apple’s push notification services. By allowing push notifications to be sent when you download the App, you consent to all notifications sent to you through the App, which may include information on products, services, special deals and promotions.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is suspended for maintenance, we might send you an e-mail.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by e-mail, using the e-mail address provided by you to us when you registered on the Site or App.
How long we keep your personal data
For European Union users and users in other countries that have data protection legislation that requires the user's personal data to be deleted after some time, your account data will be deleted automatically after 7 years of inactivity. Inactivity is defined as lack of interaction with course content. After 7 years of inactivity, we will contact you with one month's advance notice, to inform you that your personal data will be deleted from the computers on which it is saved, and to give you the option to request to keep your personal data for another 7 years.
For users in all other countries, English Place Academy will save your account data until you send a request to us to delete your data through the site, after which your data will be deleted according to the schedule provided by the site when you request the deletion.
English Place Academy may shorten the retention period of your personal data according to the amount, nature and sensitivity of your personal data, the potential risks of harm resulting from the unauthorized use or disclosure of your personal data, the goals behind the processing of your personal data and whether we can achieve these goals through other means, and the applicable legal requirements.
Who We Share Your Data With?
We share certain data about you with instructors, other students, companies performing services for us, our business partners, analytics and data enrichment providers, your social media providers, companies helping us run promotions and surveys, and advertising companies who help us promote our Services. We may also share your data as needed for security, or legal compliance. Lastly, we can share data in other ways if it is aggregated or de-identified or if we get your consent.
Third parties with whom we partner for the purposes of creating the course, how it is run, or evaluating it (including teachers, teaching assistants, and staff of organizations that partner with English Place Academy for the purpose of the course you are enrolled in), and the marketing agencies we partner with for English Place Academy’s specific marketing needs.
All third parties that receive personal data from English Place Academy sign a data processing agreement with English Place Academy stipulating that your personal data will be used only for the purposes that English Place Academy has contracted for in accordance with the General Data Protection Regulation (GDPR), or any other applicable data regulations, and that the third party will delete your personal data within 10 days of terminating or completing the contract.